Returns & Exchanges
You may return new, unused, and unopened products within 30 days of delivery for a full refund, however, we do ask that you pay shipping for these returns.
If the return is a result of our error, such as if you receive an incorrect or defective product, we will exchange your item at no additional cost to you; or you will receive a full refund for the item as well as shipping costs.
Please contact customer service to initiate a return/exchange by emailing email@example.com.
You should expect to receive your refund within four weeks of giving your package to the return shipper; n many cases, you will receive your money much more quickly.
This time period allows for the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), as well as the time it takes your bank to process our refund request (5 to 10 business days).
If for any reason you do not receive your refund after 14 days, please contact us at firstname.lastname@example.org and let us know. We will do everything in our power to resolve the issue immediately.